GBV hotline helping survivors

January 26, 2021by CREAW
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In the wake of the Covid-19 pandemic, government enforced social distancing restrictions among them the stay at home order in a bid to suppress transmission of the Coronavirus and keep people healthy, but for many women and girls home became a ‘danger zone’ as they were forced to be in the ‘lockdown’ with their abusive spouses, partners and family members and cut off from supportive network and resources that could help them.

The ordeal of one evening morning in early July, brings gloomy memories to 38 year old *Nafula (not her real name). Her husband of three years had turned against her; what started as verbal insults progressed real quick into physical leaving her bruised.

“It was not the first time that he was abusive to me. At one point he hired goons to beat me up,” recounts Nafula.

Nafula’s own abusive experiences form part of the statistics of countless women and girls whose lives have been affected by the wave of gender based violence during the pandemic. In December 2020, a report by the National Crime Research Center indicated that incidences of gender based violence had increased by 92 percent in the period of January and June compared to that of January and December in 2019, with murder, sexual offences, defilement, grievous harm, physical abuse, child neglect and child marriages taking the larger chunk of cases.

Similarly, the Center for Rights Education and Awareness (CREAW) has received increased cases of women and girls reporting violations. On average, CREAW would received 20 cases in a month, with the Covid-19 pandemic, the numbers have spiked to 34 cases necessitated by the social and economic effects of COVID-19 on women and girls. Consequently, the demand for legal and counselling support was on the rise.

Amidst the surge, CREAW rolled out a 24 hour hotline-0800-720-186 to help survivors like Nafula to access support services virtually including legal information, counselling, access to safe shelters and referrals to other GBV services.

With the support from grassroots community champions and messaging on community radios and social media, CREAW has been able to publicise the hotline that now have over flow of cases reported even from the counties in the outskirts of Nairobi.

“Through the hotline, survivors are able to get timely legal aid services, information and psycho-social support to rebuild their lives,” says Nereah Oderah, the lead Counsellor who supports survivors through the helpline.

With the support from UNDP, CREAW has adapted its interventions to provide free tele-counselling and pro-bono legal services to survivors of gender based violence among them, women and girls who reside in the informal settlements of Nairobi. A total of 597 GBV survivors benefitted from pro-bono legal assistance & advice during the pandemic period.